Privacy Policy

1. Introduction

Manee Horology ("we", "us", "our") takes the handling of personal data seriously. This policy explains what information we collect when you use our website or contact us about a service, how we use that information, and what rights you have over it.

We collect only what is necessary to provide our watch repair service and to communicate with you about it. We do not share personal data with third parties for marketing purposes, and we do not send marketing communications without a clear request from you.

This policy applies to data collected through our website at maneehorad.world and through direct correspondence by phone or email.

2. Data We Collect

We may collect the following personal data when you contact us or submit a service enquiry:

• · Full name
• · Email address
• · Phone number (if provided)
• · Details about your timepiece and the service required

When you visit our website, we may also collect non-identifiable technical data through cookies and analytics tools, including pages visited, time spent on site, and the type of device used. See Section 5 for more detail.

Legal basis for processing

We process personal data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR):

• · Contractual necessity — to fulfil a watch service you have requested
• · Consent — for optional communications and non-essential cookies
• · Legitimate interest — for website security and basic analytics

Retention periods

Service enquiry data is held for up to three years from the date of last correspondence, unless you request earlier deletion. Website analytics data is retained for no more than 14 months. We review data held and delete what is no longer required on an annual basis.

3. How We Use Your Data

Personal data you provide is used for the following purposes:

• · Responding to service enquiries and managing your watch service
• · Providing written estimates, condition reports, and service updates
• · Contacting you about the progress of your service
• · Meeting legal obligations where required

We do not use your personal data for automated decision-making, profiling, or direct marketing without your explicit consent.

4. Data Sharing

We do not sell personal data. We do not share personal data with third parties for their own marketing purposes. Where necessary to deliver our services, we may share limited data with:

• · Parts suppliers — watch reference details only, no personal data
• · Courier services — name and address for delivery, where applicable
• · Analytics providers — anonymised website usage data only

Any third parties with access to personal data are required to process it only as instructed by us and to maintain appropriate security.

5. Cookies

Our website uses cookies to support basic functionality and, optionally, to understand how the site is used. Essential cookies are required for the site to operate and cannot be declined. Optional analytics and preference cookies require your consent, which you can give or withdraw using the cookie controls on our site.

For full details of the cookies we use, please read our Cookie Policy.

6. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or disclosure. These include:

• · HTTPS encryption for all website communications
• · Access to personal data limited to staff who need it
• · Regular review and deletion of data no longer required

No internet-based system can be guaranteed entirely secure. In the unlikely event of a data breach affecting your rights, we will notify you and any relevant authority as required by law.

7. Your Rights

Under the Thailand PDPA and applicable regulations, you have the following rights regarding personal data we hold about you:

• · Access — request a copy of the personal data we hold about you
• · Rectification — ask us to correct inaccurate or incomplete data
• · Erasure — request deletion of your data where we have no legal basis to retain it
• · Portability — receive your data in a structured, common format
• · Objection — object to processing based on legitimate interest
• · Withdraw consent — at any time for processing based on consent

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee or another relevant supervisory authority.

8. External Links

Our website may contain links to third-party sites. This privacy policy applies only to our own site and services. We are not responsible for the privacy practices of other websites and encourage you to read their policies before submitting personal data.

9. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently received data from a minor, please contact us so we can delete it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in how we operate or in applicable law. The updated version will be posted on this page with a revised date at the top. We recommend checking this page periodically if you interact with us regularly.